Frequently asked questions

General Info

What is Collectors Café?
What is CollectorVision?
How do I know that the item I am buying is legitimate?
How you curate the dealers?
What happens if another expert disagrees that an item I purchased is authentic?

Membership

How do I sign up?
Who can see my profile?
What information do you store on your users?
Will my information be shared with any 3rd parties?
How do I import friends so that they can see my collections?

Yours Now

When will I receive my item?
Is the listed price what I will pay?
Who pays for shipping?
What is the return policy?

Auctions

I placed a bid on an auction. How can I track the auction?
When will I receive my item if my bid wins?
Is the listed price what I will pay?
Who pays for shipping?
What is the return policy?

Celebrity Direct

How does a celebrity join?
Am I interacting directly with the celebrity?
How do I know that all of these items were actually owned by the celebrity?

Selling

How can I sell an item on Collectors Café?
If an item of mine sells, how do I get paid?
How can I share my listing with friends?

Conventions

How do I get my convention event listed?

Appraisal Events

How do I get my appraisal event listed?

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